YOUR FUTURE IS OUR FUTURE
When you drive a Mazda, you never drive alone. That’s why we design every car we make not only for how it reacts to the road, but how you react to it. Every element, from the elegantly refined interior, to the revolutionary Skyactiv Technology and Kodo: Soul of Motion design is engineered around the feeling it brings you. It’s this dedication, and our promise, to delivering the purest driving pleasure, that means we’ll always Drive Together.
We’re passionate about our brand, and we want you to become a part of it. Whether it’s the very first step of your journey, or a brand new career, we’re excited by the prospect of identifying, training, and working with ambitous people who want to learn, grow, and achieve. The Mazda Apprenticeship Programme is open to applications all year round, and new opportunties to work within our UK-wide retailer network are being created all the time.
SERVICE TECHNICIAN
KEY INFORMATION
Location:
Nationwide Opportunities
Duration:
24-36 months
Qualification:
Apprentices will achieve industry recognised qualifications and apprenticeship certification – This starts with the Autocare Technician Level 2 followed by a final year to achieve the Light Vehicle Service and Maintenance Technician Level 3 and Mazda Service Maintenance Accreditation.
In Scotland apprentices will undertake Vehicle Maintenance & Repair (SVQs) – (SCQF 5 & SCQF 7) over 36 months and also achieve the Mazda Service Maintenance Accreditation.
Entry Requirements:
GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards. The course contains a large amount of study required to achieve the apprenticeship along with high level practical skills development and assessment
JOB ROLE
The role of a Vehicle Service Technician is to maintain, service, diagnose and repair Mazda vehicles to a consistently high standard. Mazda vehicles are equipped with highly complex technology to ensure they deliver the levels of safety and performance required by the customer. Many Mazda vehicles are also driven by high voltage systems needing highly trained technicians to service and repair these systems due to the complexity and safety requirements. Our dealers use some of the most advanced service equipment and techniques in the world making this a great time to start your career with Mazda.
This exciting apprenticeship programme is ideal for someone who is looking to begin their journey to becoming a qualified Service Technician and who wants to develop a long term career with an ambitious automotive brand.
The duties of a Service Technician may include:
- Servicing vehicles
- Carrying out checks and maintenance according to the manufacturers’ guidelines
- Repairing and replacing faulty parts and components
- Diagnosing complex mechanical and electrical faults
- Advising the Service Advisors about required repairs to update customers
- Producing repair time estimates
- Maintaining repair and service records
We’re looking for ambitious and technology hungry candidates ready to take ownership of their personal and professional development, work hard to achieve their potential and grow with an ambitious employer.
SERVICE ADVISOR
KEY INFORMATION
Location:
Nationwide Opportunities
Duration:
14 Months
Qualification:
Participants achieve an industry recognised Customer Service Practitioner qualification at level 2, which can be followed by a level 3 Customer Service Specialist. Apprentices who complete this programme will also go on to achieve the Mazda Service Advisor Accreditation.
Entry Requirements:
GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
JOB ROLE
The role of a Customer Service Advisor is to provide each and every one of our customers with consistently high levels of service at every contact point with our dealerships.
This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment, enjoys the fast pace of working in a busy department, is able to think on their feet and who wants to develop a long term career with an ambitious automotive brand.
The duties of a Customer Service Advisor may include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
We are looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.
VEHICLE PARTS ADVISOR
KEY INFORMATION
Location:
Nationwide Opportunities
Duration:
14 months
Qualification:
Vehicle Parts (Level 2) Practitioner
Entry Requirements:
GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
JOB ROLE
The role of a Parts Customer Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department.
This exciting apprenticeship programme is ideal for someone who enjoys engaging with people and wants to learn more about stock management, vehicle parts, maintenance and repair, technical updates, marketing and promotions and sales. We’re seeking ambitious people who are keen to develop a long term career with an ambitious brand.
The duties of a Parts Customer Advisor may include:
- Advising customers on how to solve a problem with their vehicle and the parts required
- Taking orders from customers both face to face and over the phone and online
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices for parts sold
- Liaising with other members of staff within the dealership
- Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work and repair customer vehicles on time
We are looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.
SALES ADMINISTRATOR
KEY INFORMATION
Location:
Nationwide Opportunities
Duration:
18 months
Qualification:
Buisness Administration (Level 2)
Entry Requirements:
GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
JOB ROLE
The role of a Vehicle Sales Administrator is to support the sales teams with the administration required to complete customer vehicle sales enquiries on new and used vehicles and to provide each and every one of our customers with consistently high levels of customer service.
You’ll learn how to identify a customer’s needs and interests, advise customers with their enquiries, support the promotional campaigns for vehicle sales and complete sales documentation.
This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, working in a sales focussed area of the business, enjoy a challenging and varied working environment and who wants to develop a long term career with an ambitious automotive brand.
The duties of a Sales Administrator may include:
- Greeting customers, discussing their needs and supporting the sales team to offer the right vehicles for the customer needs.
- Booking test drives
- Supporting the administration of sale and trade-in agreements
- Supporting the sales teams with the administration required for finance arrangements and packages, which may include organising registration plates, road tax and delivery of vehicles
- Highlighting any additional products relevant to the customer
- Processing orders and completing relevant paperwork, which may include carrying out stock checks using manufacturers’ databases
- Updating customers on the progress of orders and contacting potential customers to update them about new vehicles and deals
- Updating stock lists
- Managing advertising and updating the website
- Providing potential customers with relevant literature and information
- Documenting the inspection of vehicles pre- and post- sale
- Attending auctions and supporting deliveries
We are looking for ambitious candidates ready to take ownership of their development, work hard to achieve their ptential and grow with an ambitious employer.
KEY INFORMATION
WORKING WEEK
A typical working week could be 40 hours Monday to Friday 8.30am – 5.30pm, however each of our Dealers will have different requirements.
All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to ‘off-the-job’ training. We’ll support you to understand the working hours during the recruitment process.
SKILLS & PERSONAL QUALITIES
All of our opportunities receive a really good response and so we’re looking for you to demonstrate why you stand out from the crowd. We’re not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
We commit to supporting the development of our Apprentice’s technical, employability and broader personal development skills, to ensure they can progress and develop their career. That is why when it comes to selecting the right people to become apprentices, it’s as much about attitude as it is about vocational and academic success. Therefore in addition to the entry qualifications we require from you, we’ll also look for you to demonstrate the following key behaviours. From problem-solving abilities to an enthusiasm for our industry, these are all attributes that will be vital in your new role and they will be assessed throughout the application process.
- Willingness to learn
- Team working / working with others
- Motivation for the role / automotive and engineering interest
- Personal responsibility and career ownership
- Problem solving
ENTRY REQUIREMENTS
Age: 16+
Prior Attainment (perferred but not essential): GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.
‘Equivalent’ grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
APPLICATION PROCESS
Your application will be assessed by the Recruitment & Selection Team against the Entry Requirements specified for the role. We aim to update you on the status of your application within no more than 5 working days.
If you are successful in your application you will be invited to participate in a short telephone interview. Candidates are then shortlisted again and will be asked to complete a range of web-based assessments appropriate to the role that you have applied for.
Finally candidates are invited to meet with their local Dealer in the form of a face-to-face interview. This may extend to a second interview and in some cases a working trial.
More information will be shared with candidates as a part of the process. Feedback is made available to candidates at each stage.
WAGE & ELIGABILITY
We welcome applications from everyone who is keen to work within the automotive sector and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability or educational needs please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.
Our Dealers dictate the remuneration that our learners receive. All Dealers are required to pay, at least, The National Minimum Wage for apprenticeships. If you are over 19 this may be for the first year of your programme and then you will be paid at least the National Minimum Wage related to your age.
More information about the minimum wage for apprentices can be found on the Government website at:
https://www.gov.uk/national-minimum-wage-rates
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship.
For more information about the opportunity or to discuss your application, please contact the Recruiment Team – apprenticeships@calexuk.com
ABOUT US
Mazda apprenticeship vacancies are managed and administered by Calex UK Ltd on behalf of MMUK and the UK retailer network.
Copyright © 2025 Calex UK Ltd. All Rights Reserved
Website designed by Calex UK Ltd.